You always pay for your work sessions beforehand. Memberships are purchased at the beginning of the month, and Pay-as-you-go sessions are paid for before the session begins.
You can reschedule a session within 24 hours of the start time. Just email your Focus Assistant.
Session times are determined by FA availability, so there’s always the possibility of sessions at all hours of the day.
It’s always important to let your FA know within a reasonable time if you can’t make it to a session. If this does occur, half of your payment goes to your FA. The other half is added to the failure fund which gets donated to nonprofits and charities.
Yes, but you won’t get a refund. If you finish your task early, start another task!
We are very serious about your privacy and personal information. In any session, you have no obligation to share your screen or inform your FA of the details of your work.
Tell your FA about any concerns you’re having. They can help you build a workflow that’s best suited for your needs and grounded in tried-and-true principles of accountability.
All FAs are strictly vetted for professionalism and client success. If you are at all unhappy with their conduct, you can request a refund within 2 weeks of the session. An admin will review the footage of your session and take appropriate measures. Session footage is only stored for a limited time, so refunds must be requested in a timely manner.
Time’s Up!
Get started with a Free Strategy & Schedule session, and finally:
Copyright © 2023 The Focus Assistants
